TERMS & CONDITIONS
Thank you for choosing LAUNDRY ON BOULEVARD. We value you and your linen. However, just like any fine establishment, we at LAUNDRY ON BOULEVARD have adopted the following Terms and Conditions to ensure the successful running of our business.
Here at LAUNDRY ON BOULEVARD, every care is taken with all articles entrusted to us, but we cannot accept responsibility for loss through or for fire, theft, hijacking in transit, removal of stains, stretching and fraying of material, shrinking, colour loss, broken buckles, zips beads or buttons. Articles are accepted as second hand and in all case of liability, compensation shall not exceed 10 times the cleaning cost. Items not collected after one (1) month will be sold to defray expenses.
All laundry is processed as received, and managed as per existing labelling/identification provided by you, the customer.
It is your responsibility as a customer / client to fill in the linen check list that is available from us, for every load of linen that is brought in. We, Laundry on Boulevard, cannot be held responsible if linen is lost or not accounted for due to the check list not being filled and handed in.
Items not labelled by you, the customer, or items not containing suitable identification information, will be labelled / tagged appropriately, according to our SOPs, to ensure the safe tracking of all your laundry items from receipt to delivery.
1. Suitability for Laundering
By using our service, you agree that your laundry is suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to laundry that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we deem to be hazardous to our staff, such as, but not limited to, items heavily soiled with human or animal waste. This is for the health and safety of our team.
2. Damaged Laundry
We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. We cannot be held responsible if something left in your laundry (Example: lipstick, chewing gum, or a pen etc…) causes any damage. Similarly, if you advise us that you have left something in your linen, we cannot guarantee that we will find it, neither prevent damage that may occur from this.
All laundering processes, regardless of how gentle, produce normal levels of wear and tear on any laundered item. As a result, we cannot be held responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to damage.
We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
We wash all items together as part of our standard procedures. Note that we do not separate laundry according to your instruction, and therefore request that you do the separation and take responsibility for what’s in each load. Along the same lines, we cannot be held responsible for the re-disposition of colours (aka bleeding) or dimensional changes (aka shrinking or stretching).
In case of discrepancies or undeclared defects, i.e., damage or discoloration of garments, LAUNDRY ON BOULEVARD shall neither be held responsible, nor in any way liable for any loss or damage arising out of such undisclosed/undeclared defects.
3. Claims
All or any claims concerning loss or damage to items must be brought to attention of LAUNDRY ON BOULEVARD within 24 hours of collection. Reimbursements, if due and owing to any such loss or damage shall be settled within 30 days of receipt, after due inquiry and assessment by the company and at the company’s discretion.
We shall have no liability for any loss or damage (including, but not limited to, colour loss, shrinkage or other damage, loss of buttons, velcro, press studs, slackness of elastic, damage to design/embroidery in the garment, ornaments or anything left in the garments, and for water-based stains after dry cleaning) resulting from the following.
3.1. Failure to inform us of any particular cleaning requirements or guidelines for the linen.
3.2. The absence of a label containing cleaning instructions on the linen.
3.3. Any existing damage to the item at the time of collection.
3.4. Spot/Stain removal done by LAUNDRY ON BOULEVARD – this is at the customer’s risk.
3.5. Any extraneous items left inside or on the item, including but not restricted to: pens, jewellery etc. are not subject to our liability.
3.6. Unsuitable laundering performed based on specific requested services by the customer:
3.6.1. e.g. All heavy items, including quilts, blankets, bed sheets, bed covers, comforters, and curtains, are brought in at the customer’s own risk as labels containing manufacturer’s instructions regarding colour fastness, shrinkage, and other factors, are unreliable.
4. Quality check and Re-do policy
4.1. LAUNDRY ON BOULEVARD performs a quality check on each and every laundered item but if you are not satisfied with the work washing/dry cleaning/pressing of your linen, please request the re-do process within 24 hours from collection by you, from us.
4.2. For the re-do assistance you can always contact our relevant manager or our WhatsApp number on + 27 (071) 740 4592 in order to make this request.
4.3. Some hard stains will not be removed through our standard process, as these might require stronger chemicals that could have a negative impact on the linen. Therefore, if we could not remove the stains, a stain tag will be attached to each and every piece of the order relating to the above.
5. Miscellaneous
As our business changes, we may choose to modify the terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
Although we believe that we are generally agreeable people, we recognize that disputes may arise between LAUNDRY ON BOULEVARD and you, the customer. In this event, you agree that any legal action pertaining to this agreement, or LAUNDRY ON BOULEVARD generally, shall be conducted in the Courts of SOUTH AFRICA.